Adobe has unveiled a new Product Support Agent designed to enhance troubleshooting and support within the Adobe Experience Platform. Announced on June 4, this AI-driven tool simplifies case management by offering real-time guidance to users. The agent efficiently collects relevant information and pre-fills support tickets, requiring user approval before submission. Alongside this, Adobe has also released the Data Insights Agent, which enables users to easily query data using natural language. Together, these AI agents are part of Adobe's initiative to improve customer experience management and operational efficiency through advanced AI capabilities.
Adobe's new Product Support Agent simplifies troubleshooting by providing real-time support and case management assistance through an intuitive AI Assistant interface.
The Data Insights Agent empowers users to leverage natural-language queries to gain insights into customer interactions, enhancing the data analysis process significantly.
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