The rise of artificial intelligence has created anxiety among white-collar workers who fear job automation. New workers also face uncertainty in an evolving economy. Despite this unease, the usage of AI tools remains high among both workers and students, reinforcing their fears about job security. Algorithms are capable of performing many tasks, yet they cannot replace the human aspect of friction, which encompasses various forms of conflict. This friction is essential in work environments and cannot be automated, highlighting a distinct human element in the workplace.
Friction is conflict, in thousands of shapes and forms. And conflict cannot be automated. It is too human.
Many white-collar workers are anxious, carrying a dull, constant and ever-heavy fear that their job might be the one automated next.
Both office workers and students are themselves steady, even avid, users of AI tools. They see first-hand how few irreplaceable skills they have.
There is only one thing that algorithms will not replace: friction.
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