Microsoft reported internally that it saved $500 million in call center costs due to AI improvements, shortly after announcing layoffs of 9,000 employees. These layoffs marked the third round in a total of 15,000 job cuts. AI tools enhanced productivity in various departments and contributed to increased employee satisfaction. Despite profitability, the layoffs sparked concern about job security. Microsoft introduced initiatives like Microsoft Elevate and the AI Economy Institute to promote social impact and responsible AI usage in education and nonprofits.
Microsoft shared internally that it had saved $500 million in call center costs due to AI usage, aligning with significant layoffs. AI improved productivity across various teams, including sales and customer service, while also increasing employee and customer satisfaction.
Microsoft's layoffs, despite achieving high profits, raised concerns about job security in the tech industry, as many affected roles might be replaced by AI technology that the laid-off employees assisted in developing.
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