"The AI Control Tower product, introduced last year, now integrates with Microsoft Azure, AWS, GCP, and other LLM providers, enhancing governance and observability of enterprise infrastructure."
"Control Tower can discover non-human identities and connected devices, bringing OT and IoT under the same governance as AI agents and cloud services."
"The Autonomous Workforce has expanded with new AI teammates that work alongside humans in various sectors, including CRM, IT, and security management."
"New agents in the autonomous IT cohort include an AIOps agent for anomaly detection and a specialist for site reliability engineering, enhancing operational efficiency."
ServiceNow unveiled the Otto AI assistant and updates to its workflow management platform at the Knowledge conference. The AI Control Tower received new integrations with major cloud providers and applications, enhancing governance and observability. It can now discover non-human identities and connected devices. The recent acquisition of Traceloop improves observability into agent behavior. ServiceNow also expanded its Autonomous Workforce with new AI agents for various business functions, including IT service management and CRM, enhancing operational efficiency and compliance controls.
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