"In manufacturing, the real bottleneck is usually not the machine on the shop floor: it is the person running it, carrying years of hard-won knowledge in their head, earned one job at a time."
"Too much of that workflow still has to fit inside somebody's head. This is where manufacturing has always gone wrong."
"The machine is the overhead; the software that captures knowledge and joins everyone up is what determines how well the business runs."
"I once saw the CTO of Ocado walk up to a terminal in a warehouse that told him exactly what to do. He could work effectively almost immediately."
Software has revolutionized communication and management in various industries, yet manufacturing remains largely dependent on human know-how. The expertise of individuals running machines is often the bottleneck, as their knowledge is hard to replicate. In the context of US industrial policy, the need for skilled experts is crucial for enhancing manufacturing capacity. Many factory operators prioritize machines over software, which is a misguided approach. Effective software can capture knowledge and streamline operations, leading to better business performance.
Read at Fortune
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