"“The hardest part is never the tech, ever. It’s getting workers to rethink how and why they do things, as well as encouraging them to play with new tools in a sandbox with some supervision.”"
"“People are always nervous when automation comes in or when technology comes in.” Garciga, whose three-year term as the Army's chief information officer came to an end last Friday, said the job was fast-paced, marked by efforts to upend decades-old processes and cut through red tape, allowing soldiers and civilians more space to experiment."
"“Let’s just make it ubiquitously available and see what happens,” he said. “Let’s break some glass.” The chief information officer serves as Army's principal advisor on the technology that makes the service run, from the mundane software soldiers and civilians use in their day-to-day jobs to tech safety oversight."
"“The key to making that happen, he told Business Insider, was pushing new tools out fast and prioritizing user experience while accepting the risk of things not working out as planned.”"
The US Army is introducing new technology and AI tools across the force. Rapid rollout is described as the easier task, while adaptation by soldiers and the institution is the difficult part. People often feel nervous when automation and new technology arrive. Successful change requires encouraging workers to rethink how and why they do tasks, and to experiment with tools in a supervised sandbox. The approach emphasizes pushing tools out quickly, prioritizing user experience, and accepting the risk of failures. Transformation efforts aim to cut through red tape and replace decades-old processes with faster, more iterative methods rather than long, highly deliberative development cycles.
Read at www.businessinsider.com
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