"An AI agent gained elevated permissions and, in 9 seconds, deleted an entire production database-customer records, reservations, every backup. No attacker. No breach. Just an agent with too much access and no one watching."
"Governance isn't a feature. It's the whole ball game. Because without it, your whole company can come down."
"Six out of 10 companies have started deploying agentic AI, but only one in ten has actually built anything autonomous."
"95% of enterprises cannot measure the ROI of their AI investment at all."
An AI agent recently deleted an entire production database in just nine seconds due to excessive permissions and lack of oversight. Bill McDermott emphasized the importance of governance in AI, stating it is essential for company stability. ServiceNow, which is experiencing significant growth, believes that the future of competition lies in AI control rather than capability. Despite the benefits of AI, many companies struggle with deployment and measuring ROI, leading to what McDermott termed 'AI chaos.'
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