"Yuan began using his AI avatar in an earnings call with investors this year, demonstrating the technology's potential and ability to push the "boundaries of communication," he said."
"When asked about what he's investing in, he responded, "AI, AI, and AI." The technology is the subject of multi-hour strategy meetings, as Zoom believes in its potential to transform work."
"He also spoke of how AI could assist with email, checking your messages for you and helping you figure out what was important and in need of a response. Plus, Yuan believes that AI could enhance Zoom's broader suite of solutions, which includes things like an online whiteboard and collaborative docs."
"By doing that, we do not need to work five days a week anymore, right? ... Five years out, three days or four days [a week]. That's a goal,"
Zoom's videoconferencing product includes a "digital twin" feature where an AI avatar can speak for users. The AI avatar has been used in an earnings call to demonstrate expanded communication capabilities. The company is directing major investment and strategy time toward AI across product lines. Use cases include sending digital twins to negotiate contracts, automated email triage to surface important messages, and AI assistance across online whiteboards and collaborative documents. AI is expected to reduce manual focus on multiple tools, automate routine collaboration tasks, and increase efficiency, with a goal to cut the traditional five-day workweek to three or four days within about five years.
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