"Regarding the IT service desk contract specifically, as is usual process, we went to market to test for the most suitable product available, ran a thorough process and instructed a new provider this summer. This process started in January, and this change has no bearing on our wider TCS relationship,"
"In April, it told the London Stock Exchange it was managing a "cyber incident" for "the past few days.""
Marks & Spencer replaced Tata Consultancy Services as its IT service desk provider after a procurement process that began in January and concluded with a new supplier instructed in the summer. The change is stated to have no bearing on the wider TCS relationship, and M&S declined to name the new contractor or which TCS contracts remain. M&S experienced a cyber incident in April that affected Click & Collect orders and caused significant operational disruption over subsequent months. The company estimated the attack could reduce 2025/26 profits by £300 million, and the National Crime Agency arrested four people in connection with the incident. By August, Click & Collect was restored while some services remained limited. In 2018, M&S transferred 250 staff to TCS under an outsourcing agreement and paid a one-time "implementation cost" of £25 million.
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