"Every hour I can see what's going on with all the humans associated with digital workers, and vice versa. That is the new consulting model going forward."
"Digital workers first generate an investigation plan. Then they execute it in real time. Multiple agents tackle different parts of the problem simultaneously, passing tasks back and forth."
"The process now takes just a couple of minutes. The findings are then passed back to a human with key actions highlighted and the human verifies it."
IBM Consulting has introduced a live dashboard called 'Consulting Advantage' to monitor AI agents and human interactions in real time. This platform, unveiled in 2024, allows consultants to manage teams of AI agents effectively. The company has integrated digital workers into over 150 client engagements, significantly improving efficiency. For instance, in security operations, AI agents can generate and execute investigation plans, reducing the time taken from 45 minutes to just a few minutes. In January, this method facilitated 52,000 investigations.
Read at www.businessinsider.com
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