Transport Secretary Heidi Alexander is concerned about Citroen's recall, which affects some models due to a potential airbag fault. A "stop-drive" fault order was issued, prompting calls for immediate action from Citroen's chief. Reports from MPs highlight distress and a lack of adequate support for affected motorists, including insufficient guidance and transport alternatives. Alexander commends the recall's progress but emphasizes that the disruption, particularly to vulnerable customers, is unacceptable.
I am writing to you to express serious concerns about the customer impact of the stop-drive recall currently affecting Citroen and DS Automobiles cars in the United Kingdom.
While I acknowledge and commend the pace at which Stellantis has initiated and progressed the recall programme, I must make clear that the level of disruption experienced by UK motorists - particularly the most vulnerable - is unacceptable.
I have received numerous reports from Members of Parliament and their constituents detailing distressing experiences, lack of clear guidance, and inadequate support for alternative transport arrangements.
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