The Department of Veterans Affairs (VA) is advancing its efforts to modernize appointment scheduling systems following a GAO report that identified existing challenges veterans face. These include difficulties in requesting appointments online, receiving confirmations, and dealing with redundant reminders. The VA's system complexities stem from numerous tools and applications utilized for scheduling and monitoring appointments. The report also notes the ongoing modernization of electronic health records, which has faced delays, recently pausing deployments of a new system from Oracle Health due to technical issues, resulting in added complications in appointment scheduling.
VA medical facilities use various tools to schedule appointments, causing difficulties for veterans and agency staff due to a complex system environment that needs simplification.
The GAO report highlights challenges in navigating multiple applications for appointment scheduling, leading to inefficiencies and frustrations for both veterans and VA personnel.
#veterans-affairs #appointment-scheduling #health-technology #ehr-modernization #government-accountability-office
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