"Folks have griped on Reddit that their locations do not offer self-checkout options (though many report that their locations haven't undergone any recent remodels). Others have shared frustration with Publix's existing self-checkout system, which they claim only offers a small bagging area, and when they move their full bags off the scale, it flags the employee - effectively wasting both the customer's and the employee's time."
"Regardless of where you personally stand on the self-checkout lane debacle, you can't help but admit that being able to scan a handful of items quickly and get out of the store by the time your fellow customers are stepping up to the belt in the normal checkout lane is valuable. Self-checkout is a hit among folks who don't want to interact with other people while they're grocery shopping (if you have a limited social battery, you get it)."
Publix is highly popular for items like potato wedges, Supreme cakes, and fresh and frozen meat, but its checkout lanes draw customer frustration. Many shoppers report some locations lack self-checkout or have small, finicky self-checkout bays that flag employees when customers shift bags off the scale. Customers note that self-checkout is useful for scanning a handful of items quickly and for shoppers who prefer minimal social interaction. Other customers emphasize that self-checkout is unsuitable for cartfuls and that large transactions belong in staffed lanes. Companies also confront operational downsides and theft concerns when deploying self-checkout systems.
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