"On Reddit, one user who was fed up specifically with the phone kiosk sales associates noted, "[It's] the number 1 negative thing about Costco and I wish they would just get rid of all of them." And it's not just cell phone agents either. Salespeople, who are not employed by Costco, are posted all throughout the warehouse, trying to sell you everything from HVAC systems and kitchen remodels to insurance services and new food products."
"For many customers just trying to get in and out for their weekly grocery run, the constant pitches have become exhausting. "I don't go to Costco to be sold crap by third parties, I go to Costco to be sold crap by Costco!" said one disgruntled member. The annoyance for many Costco members isn't necessarily what these salespeople are selling. It's the tactics they're using."
""I think the level of pushy and harassing behavior is what is causing the friction," one shopper said. "If they were there and not accosting people it would be less of an issue." As another member put it, these salespeople are "preying on other's politeness and agreeability with social pressure"
Costco shoppers value bulk bargains, the food court, and a generous return policy, but report common frustrations such as long checkout lines, missing products, and difficult weekend parking. Many customers say the biggest annoyance is being approached by third-party salespeople. These agents are not employed by Costco and are stationed throughout the warehouse, pitching items and services such as phone kiosks, HVAC systems, kitchen remodels, insurance, and new food products. For members trying to complete weekly grocery runs, constant pitches become exhausting. Complaints focus less on the products and more on aggressive tactics, including accosting shoppers and using social pressure to take advantage of politeness and agreeability.
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