"With our expansion and the addition of new offerings, we've noticed a decline in our tip pool, which significantly contributes to our staff's earnings, the post said, noting that tips are pooled and shared among both front- and back-of-house employees, a practice that remains relatively uncommon, though increasingly adopted."
"Every member of our team plays a vital role in your experience, the post continued. I understand what it's like to feel overlooked. So, I kindly ask you, whether you're dining in or taking out, to consider the incredible individuals who've been in the shop since 4 a.m., making sorcery happen."
"Social pressure pushes customers into a responsibility they don't necessarily want or believe they should have, the Harvard Business Review reported in January, noting that nearly two-thirds of customers said they felt compelled to tip out of guilt or to avoid awkward interactions."
Quail & Condor owner Melissa McGaughey told about 17,000 Instagram followers that gratuities had declined since the bakery moved to a new location. The post said the tip pool supports staff earnings and that tips are pooled and shared among front- and back-of-house employees. The owner urged customers, dining in or taking out, to consider workers who start at 4 a.m. The message drew criticism as tone-deaf and digital panhandling; comments were disabled and the debate migrated to TikTok, Reddit and Facebook. The controversy fed broader disputes over digital tip prompts, living wages, and whether customers should cover restaurant pay.
Read at www.pressdemocrat.com
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