"In the EU, when a train is significantly delayed or cancelled altogether, affected passengers are often entitled to compensation, according to the EU Passenger Regulation. This also applies to disruptions caused by strikes. A delay of one hour entitles you to a reimbursement of 25 percent of the fare you paid, and a delay of two hours entitles you to 50 percent back."
"In 2025 Deutsche Bahn (DB) paid more than 156 million in compensation for delays and train cancellations. According to DB, around 6.2 million applications for compensation were received last year -- fewer than in 2024, but almost triple the number of claims received in 2019."
"Rail passengers in Germany or Europe are often entitled to compensation when they are delayed by an hour or more. But passengers are not always aware of this right, especially foreign passengers and recent arrivals who aren't familiar with the rules."
Deutsche Bahn compensated passengers with at least 156 million euros for delayed and cancelled trains in 2025, receiving approximately 6.2 million compensation claims. EU Passenger Regulation entitles passengers to reimbursement when trains are delayed by one hour or more, with compensation rates of 25 percent for one-hour delays and 50 percent for two-hour delays based on ticket fare. Delays are measured from arrival time at the destination station. Compensation applies to disruptions caused by strikes and covers roundtrip and continuing journey tickets. DB does not process reimbursements below 4 euros. Many passengers, particularly foreign travelers and recent arrivals, remain unaware of these compensation rights.
#deutsche-bahn-compensation #train-delay-reimbursement #eu-passenger-rights #travel-compensation-claims
Read at www.thelocal.de
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