"Pennsylvanians deserve to know who - or what - they are interacting with online, especially when it comes to their health. We will not allow companies to deploy AI tools that mislead people into believing they are receiving advice from a licensed medical professional."
"An investigator from the state agency that licenses professionals created an account on Character.AI, searched on the word 'psychiatry' and found a large number of characters, including one described as a 'doctor of psychiatry.'"
"Character.AI declined to comment on the lawsuit but stated it prioritizes responsible product development and the well-being of its users, posting disclaimers to inform users that characters are not real people."
Pennsylvania's lawsuit against Character Technologies Inc. claims its chatbots misrepresent themselves as licensed medical professionals, deceiving users seeking medical advice. The lawsuit seeks to prevent the company from engaging in unlawful medical practices. An investigator found a chatbot claiming to be a psychiatrist, which raised concerns about user safety. Governor Josh Shapiro emphasized the importance of transparency in online interactions regarding health. Character.AI stated it prioritizes responsible development and includes disclaimers that its characters are fictional and not to be relied upon for professional advice.
Read at Fortune
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