Midsize law firms face unique challenges in technology adoption, often stuck between big law and small firms. Actionstep has developed Scout, an AI support tool, to assist this market segment. Scout functions as an in-platform assistant, providing instant answers, smart summaries, and step-by-step help, utilizing OpenAI technology. It has achieved an 83% resolution rate for queries and saved significant support hours, addressing specific pain points for their users and simplifying workflow within Actionstep's management software.
Scout provides a valuable in-platform assistant aimed at midsize law firms, delivering better support and timely information without the need for traditional requests.
With an 83% successful resolution rate, Scout has saved around 140 hours for the customer support team, showcasing efficiency in addressing queries.
Using OpenAI technology, Scout is specifically designed to assist users with relevant insights and straightforward guidance within the Actionstep Practice Management software.
Actions such as generating use case-specific reporting or creating contacts and matters can be simplified through Scout's instant Q&As and step-by-step assistance.
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