Haringey has been labeled England's most troublesome borough due to the highest per capita complaints, registering 20.2 complaints per 100,000 people. For the second year, it has topped the complaint statistics with a staggering 264 complaints reported to the Ombudsman. A significant rate of 87% of these complaints were upheld, indicating serious governance issues. The council is currently facing a financial crisis, dealing with a projected £38 million deficit, aggravated by rising costs in adult social care and a decrease in funding per resident compared to the national average. Complaints about council housing comprise over 3% of national figures.
Haringey recorded the highest number of upheld complaints per capita in England, with 20.2 complaints per 100,000 population for the second consecutive year. This figure translates to approximately two complaints every three days. Overall, 87% of complaints investigated by the Ombudsman in Haringey were upheld, indicating significant issues with the council's performance and management.
Councillor Luke Cawley-Harrison described the situation as embarrassing for Labour-run Haringey. He criticized the council's lack of improvement despite repeating the top complaints position last year and indicated a decline in performance levels.
Haringey Council recently declared a funding emergency due to years of austerity, noting that it receives 15% less funding per resident than the England average. A finance report projected a £38 million deficit at the year's end, with particularly increased costs in adult social care and temporary accommodations.
The report highlighted that more than 3% of all council housing complaints nationally originated in Haringey, showcasing persistent issues within local governance and housing management, which exacerbates residents' struggles in the borough.
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