Sophie Rose experienced significant damage to her car after using Keir Allan's meet-and-greet service at Stansted Airport. Upon returning from her trip, she found her vehicle had been in a hit-and-run accident, 21 miles away, resulting in £6,500 worth of damages. Keir Allan denied responsibility and argued they had reported the incident to police, although Rose found discrepancies with the police reference. Other customers reported similar issues, including vandalism and unauthorized trips in their vehicles. The situation escalated to civil court regarding repair costs and liability disputes.
"On arriving back from Dublin last month, Mrs Rose's car was returned with its 'boot up in the air and the bumper completely smashed in'."
"I contacted Essex Police and the reference number Keir Allan provided me with doesn't exist," she said.
"Mrs Rose claimed Keir Allan had 'refused... and said that it's a police matter'".
"Musa Ahmed, director at Keir Allan, said Mrs Rose had received a much lower repair quote and the matter was now with the civil courts to resolve."
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