"EMKAY never got that memo. The company was founded in 1946, making it the oldest privately held fleet management company in North America, and it has spent the better part of eight decades doing something most of its competitors stopped bothering with long ago: actually picking up the phone. Its average response time is 9.6 seconds, which is 6 times faster than the industry average. The Maintenance Department has a call abandonment rate below 1% and an average hold time of 11.3 seconds, nearly 10 times better than the industry typically delivers."
"These figures are not marketing copy. They are operational results, consistently documented, that reflect a company culture built around a straightforward premise. When a driver is stranded or a fleet manager needs answers, waiting is not acceptable. EMKAY's No-Voicemail Policy formalizes what should be common sense. Someone picks up, every time. That this qualifies as unusual in 2026 says more about the industry than it does about EMKAY."
"Operating across the United States, Canada, Mexico, and the Caribbean, EMKAY's service portfolio covers vehicle leasing, maintenance control, fuel management, accident management, safety solutions, telematics, and license and title services. The breadth is notable. The execution, across the board, is what earned EMKAY a 2026 Global Recognition Award for Customer Experience, a distinction awarded after a rigorous evaluation process that uses the Rasch model, a psychometric framework designed to enable precise, evidence-based comparisons across applicants."
EMKAY, founded in 1946, is the oldest privately held fleet management company in North America. The company maintains an average response time of 9.6 seconds, which is six times faster than the industry average. Its Maintenance Department shows a call abandonment rate below 1% and an average hold time of 11.3 seconds, nearly ten times better than typical industry performance. EMKAY operates a No-Voicemail Policy that requires someone to pick up every time. The company provides services across the United States, Canada, Mexico, and the Caribbean, including vehicle leasing, maintenance control, fuel management, accident management, safety solutions, telematics, and license and title services. It received a 2026 Global Recognition Award for Customer Experience based on a Rasch model evaluation process.
Read at The Village Voice
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