"As part of the update, WhatsApp is now fully embedded into the Squaretalk interface. In addition to calling customers, agents can now also send and receive messages, media files, and payment links to opt-in contacts from verified business profiles on one of the largest communication channels in the world. This enhances how businesses manage conversations at scale, uniting channels and AI analytics into a single environment for operational security, efficiency, and full oversight."
"The new platform brings together contact management, voice calls, WhatsApp messages, campaign settings, and performance metrics into a single interface. There is no need for tab switching, which keeps agents focused on high-value conversations and removes operational overhead from their daily work. The integrated Webphone supports speed dial to increase agent efficiency, reduce misdials, and eliminate manual number input errors. All calls are automatically logged, recorded, and analysed in the Squaretalk platform, directly flowing this data into the dashboards without separate integrations."
Squaretalk added WhatsApp into its interface, enabling agents to send and receive messages, media, and payment links from verified business profiles to opt-in contacts. The integration centralizes channels and AI analytics, improving operational security, efficiency, and oversight. Customers receive trusted, personalized messages and can act without leaving chats. Agents benefit from higher conversions. The platform consolidates contact management, voice calls, WhatsApp messaging, campaign settings, and performance metrics into a single interface to eliminate tab switching. An integrated Webphone with speed dial reduces misdials and logs, records, and analyses calls directly into dashboards. Supervisors can monitor and coach via Whisper and Barge features.
Read at London Business News | Londonlovesbusiness.com
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