"Anyone in Germany who wants a new identification card or to register a car or apply for family benefits needs an awful lot of patience. They'll have to fill out various forms that request all sorts of information. They may need to go in person to several different government agencies or offices. Everything is complex; everything takes time. In 2017, though, the German federal government committed to digitizing these time-consuming tasks, and it is now possible to complete many of them online."
"His first job as a minister was to establish the ministry. A building in western Berlin currently serves as a temporary headquarters. The ground floor used to house a car dealership. His staff were drawn from five other ministries and the chancellor's office. Now everything from ensuring federal cybersecurity to organizing how Germans can apply for a driver's license online happens under one roof. If another federal ministry launches a digital project, then Wildberger's ministry has a say in that, too."
German citizens encounter complex, time-consuming bureaucratic processes for IDs, vehicle registration, and family benefits that often require multiple forms and in-person visits. The federal government committed in 2017 to digitize many of these procedures, enabling a growing number to be completed online, yet Germany ranks 21st out of 27 EU countries on Bitkom's digital progress index. Karsten Wildberger, 56 and formerly CEO of MediaMarktSaturn, became the first federal minister for digitalization and government modernization to accelerate change. The new ministry centralizes responsibilities such as federal cybersecurity and online driver’s-license applications and oversees digital projects across other ministries.
Read at www.dw.com
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