"Both teams went from missing the playoffs last season to being in the Super Bowl, an incredibly rare occurrence that led to these two fanbases buying nearly 400% more jerseys since Thanksgiving vs. last year. Even though we ordered substantially more jerseys for these teams than ever before, we've struggled to meet the overwhelming demand to keep team color jerseys in stock, which we know is your expectation."
"We are bringing in more team color jerseys daily and offering alternative options in the meantime. We've heard questions about the quality of these alternate jerseys and can assure you that, despite some unflattering photos, these jerseys are identical to the standard Nike replica "Game" jersey - one of the highest consumer-rated items we carry built on the core template that has been unchanged since Nike took over NFL jerseys in 2012."
Fanatics apologized for product availability and quality complaints related to Super Bowl Patriots and Seahawks jerseys. The company cited an unprecedented surge—nearly 400% higher jersey purchases since Thanksgiving—and said both teams' unexpected success outpaced even substantially increased orders. Fanatics acknowledged struggles to keep team-color jerseys in stock, promised to bring in more jerseys daily, and offered alternative options. The company asserted alternate shirts match the standard Nike replica "Game" jersey template unchanged since 2012 and reiterated a free returns policy via the Fanatics app, NFL Shop, and team stores for unsatisfied customers.
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