"Commuters in Queens are furious with what they describe as a noticeable decline in the borough's express bus service. Residents who rely on the bus system for their daily commute to Manhattan report persistent issues, including frequent delays and overcrowding. The complaints follow the summer's historic overhaul of the borough's local and express bus networks. It was the first time in 50 years that the borough's bus routes, which serve 800,000 riders daily, had undergone an an extensive transformation."
"They're running slower than ever, Glendale resident Azra Julevic said. They're also crowding more than ever, so getting to each stop is taking longer than usual. Julevic takes the QM25, a bus that uses Eliot Avenue to trek to Downtown Manhattan. She explained that her commute to work has always been mostly consistent, but has slowed down recently after the Queens bus network redesign was completed on Aug. 31."
Commuters in Queens report a noticeable decline in express bus service, citing frequent delays, overcrowding, and slower travel times on at least two express lines. The borough underwent its first comprehensive bus network redesign in 50 years, with planning beginning in 2019 and phased changes from June 29 through the summer. The overhaul affected local and express routes across a 19-route express system serving about 800,000 daily riders, with some stops added and others eliminated. Changes to the QM25 took effect Sept. 2, including slightly lower morning peak frequencies, a new Manhattan stop at East 34th Street and 1st Avenue, and the removal of a Fresh Pond Road stop to improve speed and reliability.
Read at www.amny.com
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