Just-In-Time Learning And Enablement: Designing Learning For Real-World Performance

Just-In-Time Learning And Enablement: Designing Learning For Real-World Performance

Briefly

"Work rarely pauses for training. Rather, decisions are made in real time, problems surface without warning, and employees are expected to respond with confident speed. People need answers while the task is on-screen, the call is live, or the machine is running. Yet many learning models are still built around scheduled programs, long courses, and knowledge delivery detached from actual work."

"Filling precisely this gap, just-in-time (JIT) learning has emerged as a critical enablement strategy that delivers guidance to employees at their exact moment of need via existing tools. Hence, when done right, just-in-time learning lifts first-time-right rates, shortens cycle times, and makes learning an invisible and seamless part of getting the job done. Hence, just-in-time learning shifts employee training from pre-generated lessons about abstract potentialities to actual, relevant solutions that support your workforce in their moment of need. This enables real-world performance-without interruption."

"Consider a new employee at a large electronics retailer using a traditional training model. They would first complete several hours of general, prerecorded modules on topics like "Customer Service Best Practices" and "Navigating the POS System." While comprehensive, much of this information is abstract and forgotten by the time they need it on the sales floor. With JIT learning, the process is transformed:"