Oakland has achieved a remarkable improvement in 911 call response times, now answering 72% of calls in under 15 seconds, a stark increase from 38% in July 2023. This has occurred despite a lack of significant increase in dispatcher staffing, with only 13 out of 78 positions vacant. However, police response times for emergency calls have significantly deteriorated, with priority one call response increasing from 27 minutes in early 2023 to 43 minutes, while priority two calls are taking nearly 6 hours and 47 minutes on average.
Oakland's 911 call answering speed has doubled, with nearly 72% of calls answered in under 15 seconds, a significant improvement since July 2023.
Despite not significantly increasing dispatcher staffing, Oakland has improved 911 response times, having only 13 vacancies out of 78 full-time positions.
Timely arrival of police officers at crime scenes has worsened, with average response times for priority one calls increasing dramatically from 27 minutes in 2022 to 43 minutes in 2023.
The average response time for priority two calls is concerningly high, at nearly 6 hours and 47 minutes, indicating persistent issues within the police department.
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