"The first year he caught me totally off guard and he gave me such a bear hug, he actually hurt me. This year, when I saw him coming, I had enough time to block and crouch to get away from him. Even with that defensive move on my part he did not get the message, and he was still able to get in a sideways bear hug."
"Plain and simple, you have the right not to be touched in ways that you don't want to be touched. So, it's appropriate and not unkind to stop him in his tracks, or even to preempt the hug by saying something like I notice that you hug people, tomorrow at breakfast, please skip me. That's not something that makes me feel comfortable."
A hotel breakfast attendant wears festive outfits and attempts unsolicited bear hugs. A guest was hurt during the first encounter and later used defensive moves but still received a sideways hug. A bystander firmly refused a hug. Guests have the right to refuse unwanted touch and to set clear boundaries. Directly telling the employee to skip hugging a particular guest is an appropriate way to preempt contact. Asking hotel management to remind staff to request permission before hugging guests or to enforce boundaries is also an appropriate option.
Read at www.mercurynews.com
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