"“Yes,” says Alex. Is it true, I ask, that 360° members each have their own flight attendant? “ You have someone monitoring you all the time,” says Alex. “One time the flight attendant said to me, 'You're the most important person on the plane.' I said, 'What about the pilot?'”"
"Is it true, I ask, that before every Delta flight the airline sends him a handwritten welcome card? “Yes,” says Alex a little bashfully. “I know it sounds silly, but you'd be surprised what a nice touch that is.”"
"Is it true, I continue, that Delta One Lounges are not actually glorified cafeterias with stain-covered couches, free newspapers nobody wants, and the same views of the runway as the rest of the airport? Alex takes a moment before answering. “Let me put it this way,” he says. “We go out of our way to visit the lounges.” He says he would consider flying across the country just to visit the upcoming lounge in Atlanta, Delta's base of operations."
"Delta keeps details about 360° vague, and members observe an air of mystery, too. Once, Alex introduced himself to another 360°er sit"
Delta 360° is an invitation-only elite service tier for frequent travelers. A member described using premium pickup service, including a Porsche Cayenne, to move members across the runway for tight connections. Members receive continuous monitoring from a dedicated flight attendant who provides highly personalized attention. Before flights, the airline sends handwritten welcome cards. Delta One Lounges are portrayed as carefully maintained premium spaces rather than basic waiting areas, with members actively seeking out lounge visits, including traveling specifically to experience lounges such as the one in Atlanta. The program keeps details intentionally vague, reinforcing an aura of exclusivity and mystery among members.
Read at Intelligencer
Unable to calculate read time
Collection
[
|
...
]