""Yes! I could take care of review tasks during my son's baseball game." My interviewee chewed on her fingernails. "I feel like I'm chained to my desk. I would definitely use an app." I was appalled. Our brief was to concept test the idea of a mobile app for financial and regulatory compliance users. It would complement the company's existing software, allowing users to review tasks and comments on the go."
"Let me explain. That mobile app could encourage inequity and manipulation in multiple ways: Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities. Hourly employees aren't paid for overtime spent using the app - which is corporate wage theft."
A mobile app was proposed to let financial and regulatory compliance users review tasks and comments on the go after requests from Sales, Marketing, and customers. Interviewees welcomed the app primarily because it would let them work more outside normal hours. That dynamic can enable exploitation by normalizing after-hours responsiveness, creating peer pressure, and leading to punitive perceptions for those who cannot participate. Hourly workers may perform unpaid overtime, employers may demand use of personal devices with remote-wipe access, and employees may lose the ability to unplug, increasing burnout. The 2020 pandemic accelerated remote work and produced many of these effects alongside some positive changes.
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