"In-N-Out consistently ranks at (or at least, near) the top for customer satisfaction among large burger chains, with one of its main competitor being another regional favorite: Culver's. And customers feel the same way, with Yelp dubbing In-N-Out as the top fast food burger chain in the country. But the fries ... people have opinions about the fries."
"The big problem with In-N-Out fries, for the many people who don't like them, is that they are pale and sometimes even limp. Despite being a similar thin-cut style to McDonald's beloved fry, In-N-Out's fries often lack a crispy texture to start, which means they get downright soggy as they sit out."
"As part of In-N-Out's secret menu, the chain lets you order your fries "well done," which means they stay in the fryer a little bit longer, and get much more crispy on the outside. It can sometimes mean they get overcooked and a little too dry, but for many that's better than dealing with mushy fries."
In-N-Out is renowned for customer satisfaction and burger quality, consistently ranking at the top among fast food chains. However, the restaurant's fries are frequently criticized for being pale and limp, lacking the crispy texture of competitors like McDonald's despite using a similar thin-cut style. The fries become soggy as they sit due to their cooking method. To address this issue, In-N-Out offers a secret menu option to order fries well done, which keeps them in the fryer longer for increased crispiness. While this can occasionally result in slightly overcooked, drier fries, many customers consider this preferable to the mushy standard version. Online communities strongly support this ordering method.
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