A visually impaired fan experienced dehumanizing treatment when attempting to access the VIP area at a concert. Despite informing the venue about her access needs, she was stopped by security who prohibited her cane, deeming it a safety risk. After surrendering her cane, she felt a loss of confidence and independence during the event. Following her complaints, the venue apologized, refunded her ticket, and invited her to a future concert, recognizing that her experience was unacceptable despite their safety intentions.
"It was more my confidence and my independence it felt dehumanising. I gave up my cane to the medic team and then they let me go down."
"They were saying it's not safe for me down there because people won't know I'm visually impaired. I said I could have my cane back."
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