"I looked at the config and noticed the customer did not have a default route set. He wasn't sure if that was the problem, so he made some changes he thought might be useful. The router Caleb worked on then rebooted, which he expected. But when it restarted, its previous configuration was gone."
"Caleb and his boss decided to restore the IP connection and figured the IPX side of the network was the client's problem. Once they finished the job, Caleb and his boss noticed that the client's internet access had become blazing fast. We showed them proof that their own IPX networking setup was the reason for their slow internet."
"If that router hadn't eaten its own configuration, we would have lost them as a customer. Looking back on the job, Caleb thinks it was his mistake that saved the day."
An ISP technician named Caleb visited a major client experiencing slow network and internet speeds. Upon inspection, Caleb noticed the 3Com routers lacked a default route configuration. While attempting adjustments, the router unexpectedly rebooted and lost its previous configuration due to a known NVRAM bug. Rather than pursuing the original troubleshooting path, Caleb and his boss restored only the IP connection and discovered the client's IPX networking setup was the actual bottleneck. After resolving this, internet speeds improved dramatically. The client remained satisfied and loyal for years, with Caleb crediting his initial mistake for uncovering the real problem.
#network-troubleshooting #isp-customer-service #router-configuration #accidental-problem-resolution #ipx-networking
Read at Theregister
Unable to calculate read time
Collection
[
|
...
]