"Three years. That is how long a multimillion-dollar project had gone unpaid at a large industrial manufacturer when I asked a question no one had considered: Why are you still delivering services to the client?"
"The situation highlights the complexities of client relationships and the importance of addressing payment issues proactively."
A significant project at a large industrial manufacturer went unpaid for three years, prompting a critical inquiry into the rationale behind ongoing service delivery to the client. The situation highlights the complexities of client relationships and the importance of addressing payment issues proactively. The consultant's perspective emphasizes the need for businesses to evaluate their service commitments in light of financial obligations, suggesting that continued service without payment can lead to unsustainable practices.
Read at Harvard Business Review
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