An airline passenger experienced significant issues with KLM during a flight from Amsterdam to Cape Town. After a seat reassignment, the passenger faced multiple interruptions from attendants verifying their identity. Moreover, a pre-ordered vegan meal was unavailable. Upon attempting to check in for the return flight, KLM claimed the ticket was out of sequence and demanded payment for a new ticket, which the traveler paid. Despite providing proof of travel, KLM denied a refund, necessitating further escalation of the issue.
KLM's mishandling of seat reassignment led to passengers being incorrectly marked as no-shows, resulting in exorbitant fees for returning flights despite evidence of travel.
Passengers should retain proof of travel and understand the implications of seat assignments, as airlines often cancel return tickets when flights appear missed.
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