Thomas Woldbye, CEO of Heathrow, expressed regret for missing crucial emergency calls during a March fire incident that led to airport closure and 1,300 canceled flights. He reported operational procedures were followed correctly despite his absence. The power outage resulting from the fire is estimated to cost millions. Profits fell by 37.2% to £203m in six months. Investigations revealed the fire was caused by a known fault at a substation, leading Heathrow to consider legal action against National Grid for failing to address the issue since 2018.
Heathrow's boss, Thomas Woldbye, expressed frustration over missing emergency notifications and phone calls due to his mobile phone being on silent mode during a March fire incident.
Woldbye acknowledged that the power outage caused by the fire would cost millions and confirmed a 37.2% drop in pre-tax profits for Heathrow, which now stands at £203m.
The investigation into the fire revealed it was caused by a known fault at an electrical substation, identified by National Grid since 2018 but not resolved, prompting Heathrow to consider legal action.
Heathrow faced the closure of operations following the fire, affecting 270,000 passengers, and Mr Woldbye claimed that despite his absence, crisis management procedures functioned effectively.
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