Ofcom has authorized Royal Mail to eliminate Saturday delivery for second class post starting on 28 July, while first class services remain unchanged. The decision is aimed at helping Royal Mail to adapt to decreased letter volumes and increasing costs. Ofcom emphasizes the necessity of this reform for Royal Mail's survival, urging the company to communicate clearly with customers and implement the changes effectively. Critics raise concerns about delivery reliability and customer impacts, suggesting that the changes may not serve consumer interests adequately.
Royal Mail will abolish second class post on Saturdays starting 28 July, leaving first class post unaffected as the service faces rising operational costs.
Ofcom has stated that the changes are essential for the survival of Royal Mail, emphasizing the need for urgent reform in the postal service.
Natalie Black, Ofcom’s group director, mentioned that while changing obligations is crucial, the effectiveness of the reform depends on how well Royal Mail implements it.
Critics, including Citizens Advice and the Liberal Democrats, express concern over the reliability and timeliness of postal deliveries, fearing negative impacts on customers.
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