"The council said its outsourced payroll provider calculates any overpayment and prepares an invoice along with an overpayment letter, which is issued to the former employee. The council said the payroll services follows up with ex-employees up to three times and if there is no response or repayment the council tries to recover the money directly and passes the issue to a debt recovery agency."
"Occasional overpayment is almost always due to staff leaving, changing role, or working hours mid-month and is common in large organisations with monthly a pay roll. The vast majority of this money is recouped immediately and the council makes a considerable effort to recover any overpayment which is not returned straight away."
"The council said the majority of overpayments occur when an employee leaves after the payroll cut-off date."
Westminster City Council overpaid staff about 480,000 over five years, and about 99,000 remains to be returned. Most overpayments occur when employees leave after the payroll cut-off date or when roles or hours change mid-month. The council's outsourced payroll provider calculates overpayments, issues invoices and overpayment letters, and follows up with ex-employees up to three times. If there is no response or repayment the council attempts direct recovery and may pass cases to a debt recovery agency. The largest accidental overpayment went to housing and commercial partnership, followed by children's services and regeneration, economy and planning.
Read at www.bbc.com
Unable to calculate read time
Collection
[
|
...
]