#consumer-protection

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US news
fromAxios
6 hours ago

Government imposter scams surge amid shutdown

Scammers increasingly impersonate government agencies around the shutdown, driving a sharp rise in complaints and exploiting stressed, vulnerable people with sophisticated, convincing tactics.
Business
fromSlate Magazine
8 hours ago

Something Very Unsettling Is Happening at Gyms. It's Only Getting Worse.

LA Fitness repeatedly failed to process legitimate cancellation requests, leaving customers auto-renewed and charged thousands despite certified letters and staff assurances.
Tech industry
fromTheregister
6 days ago

Australia sues Microsoft for misleading M365 users

Australia's ACCC alleges Microsoft misled Microsoft 365 subscribers by hiding a lower-priced Classic plan while promoting pricier Copilot-integrated plans.
Tech industry
fromIT Pro
6 days ago

Microsoft 365 price hikes have landed the tech giant in hot water

Microsoft allegedly concealed cheaper 'Classic' Microsoft 365 plans to push subscribers into higher-priced Copilot-integrated plans, prompting an ACCC lawsuit over misleading conduct.
France news
fromThe Local France
6 days ago

France tightens up bank rules for loans and overdrafts

France will enforce stricter overdraft and loan rules from November 2026 to curb over-indebtedness and strengthen consumer protection.
Artificial intelligence
fromThe Verge
6 days ago

'Clinical-grade AI': a new buzzy AI word that means absolutely nothing

Marketing terms such as "clinical-grade" for AI mental health chatbots borrow medical authority without legal accountability and can mislead consumers about efficacy and regulation.
#fcc
Food & drink
fromSFGATE
3 days ago

Chipotle to pay $246K penalty for allegedly breaking Calif.'s gift card law

Chipotle will pay $246,000 and create a customer portal after a stipulated judgment over not cashing out gift cards with balances under $10.
fromwww.cbc.ca
1 day ago

$32M case against Ontario developer falls apart at provincial regulator hearing | CBC News

In the biggest case ever brought before the HCRA's discipline committee, Briarwood Development Group was accused of violating the province's code of ethics for home builders by coercing 142 buyers into paying more for pre-construction homes, for which they had already paid deposits and signed agreements, ultimately extracting more than $18 million. The counts against Briarwood were all dismissed or withdrawn last month, after the HCRA failed to prove its case and bring forward substantial evidence.
Canada news
Renovation
fromHomebuilding
2 days ago

Do you have to declare a house is haunted when selling?

Sellers in England and Wales are not legally required to disclose a property's haunted reputation, unless directly asked, under consumer protection and caveat emptor rules.
#digital-fairness-act
UK politics
fromTheregister
2 days ago

Ofcom 'disappointed' after O2 mid-contract price hike

O2 (VMO2) plans up to 40% mid-contract bill increases from April 2026 by exploiting a regulatory loophole that permits rises despite rules banning inflation-linked increases.
fromwww.bbc.com
1 week ago

Wine scam victim's warning as fraudsters are jailed

A pensioner who ploughed 40,000 into a fraudulent wine investment scheme has warned others not to fall for similar scams after three men were jailed. Terry Fleming, 81, from Croxley Green, Hertfordshire, said he invested the money over two years believing he would make a profit, but eventually had to sell the bottles at a considerable loss. Three men who stole at least 6m from 41 victims in the scheme were given prison terms to at St Albans Crown Court on Friday.
UK news
E-Commerce
fromTasting Table
1 week ago

What To Do With Unused Gift Cards When A Restaurant Closes For Good - Tasting Table

Unused gift cards often lose value when businesses close, but legal protections and certain recovery steps can sometimes restore their monetary worth.
fromwww.cbc.ca
1 week ago

Ontario NDP looks to table legislation banning ticket resale price markups | CBC News

The motion put forward by the NDP looks to update the Ticket Sales Act to combat fraud, and predatory pricing by banning the sale of tickets above face value, but did not mention how this policy would be enforced. Here's the choice we're putting towards Conservatives. You can either vote with us to finally end ticket gouging once and for all, or keep siding with the resellers and leave fans on the sidelines, said Leader Marit Stiles at a news conference Wednesday.
Canada news
fromFast Company
1 week ago

Homeowners are seeing skyrocketing insurance rates as extreme weather worsens. Can this bill of rights help?

As weather disasters become more and more frequent, the home insurance system feels broken for Americans across the country. Now, the advocacy nonprofit Consumer Reports is trying to implement a " homeowners insurance bill of rights " to codify baseline protections across all 50 states. According to a survey from the group, homeowners have seen their insurance rates climb-like Sierra in North Carolina, whose insurance spiked 43% last year, with her provider citing the "increased regional weather risks" as well as Hurricane Helene's impact specifically.
US news
#greenwashing
fromBoston.com
1 week ago

AG Andrea Campbell launches reelection campaign

It takes viewers through the "American story" of Campbell's life: from a childhood in foster care and public housing to Princeton University and ultimately to the halls of power. "My own story is proof of what's possible, but yet we can do so much more. We can truly make this Commonwealth a place where everyone, no matter who you are or where you come from, can dream big and actually have those dreams realized," she says in the ad.
US politics
Real estate
fromBoston Condos For Sale Ford Realty
1 week ago

New Massachusetts Home-inspection Law For Home Buyers Takes Effect Boston Condos For Sale Ford Realty

New Massachusetts law bans sale terms requiring buyers to waive or limit home inspections, aiming to discourage house flippers and protect first-time homebuyers in a tight market.
#ftc
fromZDNET
2 weeks ago

I tested the $5 phone 'repair' dongle that promised big fixes for cheap - here are my results

There are a lot of weird scam tools out there. Soaring power bills have made the "power saver" scam devices popular, but the other day I came across another odd one called a "USB Phone Battery Repair Multipurpose Battery Restorer Efficient Repair" dongle. Also: Want to cut your electric bill? Skip these scam 'power-saving' devices, and buy this instead It claims to do a lot, but rest assured, all it does is take your money.
Gadgets
US politics
fromwww.housingwire.com
2 weeks ago

Russell Vought says he will shut down CFPB

Acting White House official ordered major staff reductions and closure of the CFPB amid legal battles, with enforcement rollbacks targeting consumer financial protections.
fromAbove the Law
2 weeks ago

Morning Docket: 10.16.25 - Above the Law

* Law school applications up 33 percent. Or " nearly half" as some lawyers would say. [ Reuters] * Supreme Court's voting rights argument reveals justices more than willing to roll back the law to 1950s. [ Bloomberg Law News] * Michigan State Title IX investigators may have collaborated with university lawyers. [ State News] * The lawyer-to-blacksmith pipeline is alive and well. [ CBS News] * Trump DOJ wastes tons of taxpayer money on frivolous cases, but the costs to the accused matter almost as much winning. [ NPR]
Law
New York City
fromBitcoinist.com
2 weeks ago

Crypto Gets An Address: New York City Unveils US' 1st Official Crypto Office

New York City established the Office of Digital Assets and Blockchain Technology to guide policy, coordinate agencies, educate residents, explore blockchain uses, and attract business.
fromDataBreaches.Net
2 weeks ago

Attorney General James Secures $14.2 Million from Car Insurance Companies Over Data Breaches - DataBreaches.Net

NEW YORK - New York Attorney General Letitia James today secured $14.2 million from eight car insurance companies for failing to protect the private information of more than 825,000 New Yorkers. The data breaches were part of a hacking campaign that targeted car insurance companies' quoting tools and stole people's personal information, including driver's license numbers and dates of birth. The hackers later used some of the stolen driver's license information to file fraudulent unemployment claims at the height of the COVID-19 pandemic.
fromThe Verge
2 weeks ago

California cracks down on 'predatory' early cancellation fees

California has enacted new legislation that aims to limit companies from charging consumers "exorbitant" fees to cancel fixed-term contracts.
California
Artificial intelligence
fromZDNET
2 weeks ago

Beware of getting your product buying advice from AI for one big reason, says Ziff Davis CEO

Verify chatbot-cited sources before trusting AI buying advice because citations increasingly favor brand marketing over independent journalism.
#amazon
fromAxios
1 month ago
E-Commerce

How and when you'll get a refund from the Amazon Prime, FTC settlement

fromAxios
1 month ago
E-Commerce

How and when you'll get a refund from the Amazon Prime, FTC settlement

Gadgets
fromZDNET
2 weeks ago

This phone 'repair' dongle promises big fixes for $5 - so I put it to the test

The USB phone battery 'repair' dongle is a worthless scam device that contains only LEDs and a resistor and does not repair batteries.
#animal-welfare
fromwww.dw.com
3 weeks ago

Plant-based 'burger' label grilled in EU parliament DW 10/08/2025

"A steak is made of meat full stop. Using these names only for real meat keeps labels honest, protects farmers, and preserves Europe's culinary traditions," said lead negotiator and EPP member of parliament Celine Imart ahead of Wednesday's vote. "Calling it 'meat' is misleading for the consumer," she added.
Miscellaneous
Toronto
fromwww.cbc.ca
3 weeks ago

Fraud is a known problem in Canada's crypto ATM industry. What are operators doing about it? | CBC News

Crypto ATMs in Canada have become the primary vehicle for scammers to convert victims' funds, with operators internally acknowledging widespread fraud-related transactions.
fromwww.theguardian.com
3 weeks ago

New California law bans loud ads on streaming services for peace and quiet'

We heard Californians loud and clear, Newsom said in a statement, and what's clear is that they don't want commercials at a volume any louder than the level at which they were previously enjoying a program.
California
fromLondon Business News | Londonlovesbusiness.com
3 weeks ago

EU's commercial online services: What's in it for UK users - London Business News | Londonlovesbusiness.com

The United Kingdom's rapport with the European Union proceeds uninterrupted even after Brexit. European online services offer something distinct for European consumers: reliability, transparency, and innovation. Be it affordability, choice, or stronger data protection, British users continue to gain from what the European digital economy has built up over decades of EU co-operation and regulatory harmonization. Political frontiers may have shifted, but on the internet, economic exchange of goods, payments, and entertainment across the web between the EU and the UK proceeds with full vigour.
Miscellaneous
UK news
fromwww.bbc.com
3 weeks ago

Housebuying reform plan aims to cut costs and time

Government proposes major reforms to the housebuying system to cut costs, reduce delays, halve failed sales, and increase transparency and standards.
fromBusiness Matters
3 weeks ago

Banks warn government not to cap resale prices of gig tickets

Britain's leading banks have warned the government against capping the resale prices of concert and event tickets, claiming the move would push ticket touts and fraudulent sellers onto unregulated social media platforms. In a submission to ministers, UK Finance, the trade body representing Lloyds, NatWest, HSBC, Barclays and more than 300 other financial institutions, said proposed ticket price caps could backfire by driving "tout activity" away from regulated platforms such as Viagogo and towards sites like Facebook Marketplace, where fans are more exposed to scams.
UK politics
Real estate
fromwww.theguardian.com
3 weeks ago

UK ministers aim to speed up homebuying by four weeks

Government proposals aim to shorten homebuying by four weeks, shift upfront costs to sellers, require pre-sale property information, and explore binding contracts to reduce collapses.
France news
fromThe Local France
4 weeks ago

Brexit cards, electricity bills and driving fines: 6 essential articles for life in France

Multiple practical consumer and resident changes in France: Brexit residency renewals, electricity peak-hour shifts, clothing ecolabels, new driving fines, and restaurant overcharging risks.
E-Commerce
fromMashable India
4 weeks ago

DoCA Probes E-Commerce Hidden COD Charges; Flipkart, Amazon, Zomato, Swiggy Face Dark Pattern Allegations In India

The Department of Consumer Affairs is investigating major e-commerce platforms for allegedly imposing hidden cash-on-delivery fees classified as deceptive 'dark patterns' deceiving customers.
UK politics
fromBusiness Matters
1 month ago

Regulation of Online Spaces and Protection of Consumer Rights in Modern Britain

Policymakers must balance online innovation with robust consumer protections and adaptable oversight to address cross-border and unregulated platform risks.
fromIndependent
1 month ago

AIB warns of emerging threat of 'second-helpings scams' to defraud victims by offering fake services to recover stolen money

Swindle involves panicked customers losing more money on top of what was stolen from them in the first place
Miscellaneous
#dark-patterns
Food & drink
fromFast Company
1 month ago

The Reese's pumpkin wrapper catfished you. Deal with it

Consumers sued Hershey claiming Reese's Pumpkin packaging deceptively showed carved jack-o'-lantern faces absent on the chocolates; a judge dismissed the suit for lack of concrete injury.
Renovation
fromHomebuilding
1 month ago

Free home survey offers? Why you should be cautious about renovation cold calls

Automated robo-calls using avatar software and overseas call centres are misleading homeowners into costly, sometimes false, home-improvement sales.
New York Knicks
fromGothamist
1 month ago

Gov. Hochul warns of 'inflation refund' scams as New York sends out millions of checks

Eligible New Yorkers receive inflation refund checks without submitting personal information; scammers send fraudulent messages demanding bank or payment details.
World news
fromBusiness Matters
1 month ago

How Regulatory Shifts Are Reshaping Online Gaming Markets in Australia vs. the UK

Australia and the UK are reshaping online gaming through divergent regulatory frameworks prioritizing consumer protection, market integrity, and adaptation to digital innovation.
fromTechCrunch
1 month ago

Lootlock protects kids from overspending on gaming and will be presenting at TechCrunch Disrupt 2025 | TechCrunch

Nick Pompa, founder of Lootlock - an app that prevents kids from running up unauthorized gaming bills on their parents' credit cards - is an avid gamer and software developer working in fintech. As a dad of two under two, he's looking forward to sharing his passion for gaming with his kids when they grow old enough to play. He started gaming at age 6, he told TechCrunch.
Parenting
Pets
fromSan Jose Inside
1 month ago

DA Says Pet Hotel Failed to Report Dog Bites, Must Pay $150K

Wag Hotels will pay $150,000 and must strengthen safety, training, hygiene, and playgroup supervision after failures to report dog bites and other lapses.
fromTelecompetitor
1 month ago

National Advertising Division Recommends AT&T Modify Free iPhone Claims

The recommendation is a response to a Fast Track SWIFT challenge from Verizon. Fast Track SWIFT is an expedited challenge process designed for single-issue advertising cases. The challenge said that the AT&T advertising claim, "Learn how everyone gets iPhone 16 Pro on us," was false because not "everybody" can get a free phone. The challenge said the ad suggested that every customer on every AT&T plan can receive a new phone.
Marketing
Cars
frominsideevs.com
1 month ago

Tennessee Woman Buys Tesla. Then the Dealership Tells Her To Return It A Month Later. Here's Why It's A Blessing in Disguise

Buyer returned a Tesla after financing was denied and later learned the vehicle had undisclosed damage and prior wreck history.
E-Commerce
fromFortune
1 month ago

Why Amazon's $2.5 billion Prime settlement with the FTC is actually a giant win for the company | Fortune

Amazon agreed to a $2.5 billion settlement with the FTC over deceptive Prime enrollment and cancellation practices involving dark patterns.
#ticketmaster
fromFortune
1 month ago
Law

Ticketmaster accused by FTC of conspiring with brokers to buy concert tickets at face price, get a kickback at higher resale | Fortune

fromFortune
1 month ago
Law

Ticketmaster accused by FTC of conspiring with brokers to buy concert tickets at face price, get a kickback at higher resale | Fortune

fromAbove the Law
1 month ago

Morning Docket: 09.25.25 - Above the Law

* Judge considering sanctioning DOJ lawyers over repeated statements compromising fairness of Mangione trial. [ NY Times] * Roberta Kaplan representing Disney shareholders seeking discovery to determine if Kimmel suspension demonstrates a breach of fiduciary duties. [ Semafor] * Group challenging SEC gag rule, which prevents parties who voluntarily settle enforcement cases from turning around and telling the market they did nothing wrong, seeks en banc review from the Ninth Circuit. But, you know, you don't have to settle. [ Law.com]
Law
Healthcare
fromwww.npr.org
1 month ago

Trump punted on medical debt protection. Now the battle is in the states

Federal rollback of medical-debt protections has moved consumer advocacy to state legislatures, producing some protections in blue states but repeated legislative setbacks in conservative states.
#windows-10
fromZDNET
1 month ago
Tech industry

Consumer Reports slams Microsoft for Windows 10 mess, urges extension of free updates

fromZDNET
1 month ago
Tech industry

Consumer Reports slams Microsoft for Windows 10 mess, urges extension of free updates

#ftc-lawsuit
San Francisco
fromsfist.com
1 month ago

Seemingly Bogus Mission District Immigration Attorney Fined $600,000 for Unlicensed Work

A Mission District storefront falsely presented legal services, lacked attorneys, and was ordered to pay $600,000 for defrauding immigrants.
#amazon-prime
fromLos Angeles Times
1 month ago

After insurance pullback, advocates demand a 'bill of rights' for California policyholders

A leading consumer group is proposing a policyholder rights initiative that would require insurers to offer coverage to California homeowners who fireproof their homes - or lose the right to sell home or auto insurance in the state for five years. The Insurance Policyholder Bill of Rights was filed with state Atty. Gen. Rob Bonta's office last week by Consumer Watchdog, the Los Angeles advocacy group whose founder Harvey Rosenfield authored Proposition 103, the 1988 initiative that governs California insurance law.
California
Real estate
fromwww.housingwire.com
1 month ago

Legal experts say RESPA suit against Zillow is going nowhere fast'

A lawsuit alleges that prominent 'contact agent' buttons and undisclosed referral fees mislead buyers about who receives commissions and whether informed consent exists.
#antitrust
fromwww.cbc.ca
1 month ago
US politics

U.S. regulator sues Ticketmaster and Live Nation, alleging illegal resale tactics | CBC News

fromwww.cbc.ca
1 month ago
US politics

U.S. regulator sues Ticketmaster and Live Nation, alleging illegal resale tactics | CBC News

fromwww.cbc.ca
1 month ago

TD Bank joins Anti-Scam Coalition, but tells customer she's responsible for $10,000 lost in phone scam | CBC News

"Awareness campaigns are important, but they only go so far," said Jessica Fraser of Timmins, Ont., who lost $10,000 in a TD bank scam in June. TD Bank, which is listed as a "champion" on the coalition's campaign website, refused her request for a refund. "They're supposed to be the gatekeepers of my money and I trusted them to safeguard me," she said. "Instead, I'm left carrying the burden."
Canada news
Privacy professionals
fromAdExchanger
1 month ago

FTC Consumer Protection Chief: No Easy Answers On Privacy, 'Only Trade-Offs' | AdExchanger

Privacy depends on context and individual preferences, so regulatory frameworks and enforcement must account for varied expectations rather than treating privacy as binary.
Healthcare
fromSlate Magazine
1 month ago

I Found a Nasty Surprise When I Checked My Credit Report. I Thought I'd Defeated It, But It Keeps Coming Back.

Do not pay medical bills for services not received; report recurring fraudulent medical billing to the state department of health and dispute the collections.
fromScripps News
1 month ago

Publishers Clearing House bankruptcy ends payouts to 'forever' prize winners

Publishers Clearing House, known for its surprise home visits and oversized prize checks, has filed for bankruptcy, ending decades of "forever" payouts to past winners. The sweepstakes company, which operated for nearly 60 years, sold its assets to mobile gaming firm ARB Interactive for $7.1 million. Under the agreement, however, the buyer will not honor lifetime payments owed to winners before July 15.
Business
London
fromwww.standard.co.uk
1 month ago

Dozens of dangerous fake Labubus seized in London raids

100 counterfeit Labubus dolls seized in London were poorly made with detachable eyes and feet, posing serious choking hazards to toddlers.
Law
fromBoston.com
1 month ago

Boston Sports Club members will share in nearly $4 million restitution payment

Former Boston Sports Club CEO Patrick Walsh must pay $3.85 million restitution for charging members and obstructing cancellations during April 2020 gym closures.
fromFortune Asia
1 month ago

Australia's financial regulator slaps a $160 million fine on ANZ, its largest ever on a single entity | Fortune Asia

"Australia's ANZ, one of the country's \"big four\" banks, has agreed to pay a record fine of $240 million Australian dollars ($159.5 million) over \"widespread misconduct\", the financial regulator said Monday. The fine is the largest ever announced by the regulator against a single entity, the Australian Securities and Investments Commission (ASIC) said. ANZ was fined for \"acting unconscionably\" while managing a $14-billion bond deal with the Australian government."
Business
US news
fromSFGATE
1 month ago

State Says $10 Arizona Home Raffle Breaks Gambling Laws

Arizona regulators found the Phoenix Dream Home Sweepstakes to be illegal unlicensed gambling, ordered a cease-and-desist, and warned participants to stop and monitor their finances.
UK news
fromwww.standard.co.uk
1 month ago

Prolific Heathrow parking fraudster jailed after conning passengers out of 1.3million

Airtime Parking operator defrauded Heathrow customers of over £1.3 million, was jailed, and ordered to repay more than £725,000.
fromBloomberg.com
1 month ago

Amazon, Google Probed by FTC Over Search Advertising Practices

The US Federal Trade Commission is investigating whether Amazon.com Inc. and Alphabet Inc. 's Google misled advertisers that place ads on their websites, according to people familiar with the matter.
Marketing tech
fromKotaku
1 month ago

Fornite Is Ditching One Of The Most Annoying Things About V-Bucks

"Starting October 14, we're adding an Exact Amount offer to the Fortnite V-Bucks purchasing page that lets you 'top up' your V-Bucks balance to the exact amount needed for the item you're trying to buy," the company announced on Thursday. "Let's say you want an item that costs 500 V-Bucks but you only have 400 V-Bucks in your account. You'll be able to buy just the 100 V-Bucks needed."
Video games
UK politics
fromwww.bbc.com
1 month ago

Ministers must do more on Lifetime Isa reform, say MPs

Lifetime ISAs remain flawed, mis-sold, and costly to taxpayers; ministers' limited reforms have not adequately corrected the product.
fromwww.housingwire.com
1 month ago

Virginia insurance commissioner issues warning regarding AOLs

Consumers should be aware AOLs are being offered as substitutes for title insurance but they do not, and legally cannot, offer the same protection as title insurance, the letter states. The gap in coverage may leave consumers without protection that they believe they purchased. White states that as long as the AOL does not offer consumers coverage that meets the definition of insurance as outline in the Code of Virginia, it is not subject to his Bureau's regulation.
Law
California
fromKqed
1 month ago

What's In Your Tequila? California Lawsuit Claims Some Labels Misled Consumers | KQED

A San Francisco class-action alleges Diageo mislabeled tequilas as "100% agave," risking legal and consumer-protection consequences in California.
Pets
fromLos Angeles Times
1 month ago

California lawmakers pass bill that will bar some popular puppy sellers

California passed a law banning online brokers and resellers from selling commercially bred puppies, closing a loophole that enabled out-of-state puppy-mill sales.
Software development
fromCreative Bloq
1 month ago

Adobe's latest legal clash doesn't come as a surprise

Adobe faces a class-action lawsuit alleging deceptive subscription practices, hidden terms, burdensome cancellations, and unfair early cancellation fees that trap consumers.
Law
fromFast Company
1 month ago

The silent manipulations that often go unnoticed, according to a Harvard law professor

Hidden manipulative tactics and procedural 'sludge' erode individual deliberation and agency, demanding legal and practical protections against manipulation.
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