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Artificial intelligence
fromIT Pro
5 days ago

Big tech CEOs are fueling the fire of AI confusion

Generative AI hype predicted mass job losses, but automation has caused limited, uneven displacement; many roles like developers, HR, and customer service persist.
#ai-job-displacement
fromBusiness Insider
5 days ago
Artificial intelligence

Sam Altman predicts AI will take customer service jobs first - and speed up a 'historical' rate of job turnover

AI will replace many customer service jobs first and may next affect programmers as technological advances compress typical job turnover into a few years.
fromFast Company
1 week ago
Artificial intelligence

How AI is starting to reshape the workforce

AI adoption has led to large customer support cuts at Salesforce and reduced junior developer employment, while many firms still plan to retain human agents.
fromBusiness Insider
5 days ago
Artificial intelligence

Sam Altman predicts AI will take customer service jobs first - and speed up a 'historical' rate of job turnover

more#ai-job-displacement
fromBusiness Insider
1 week ago

A second-time founder graduated from Y Combinator with a new AI financial services startup. Read her pitch deck.

Y Combinator startup Eloquent AI has raised $7.4 million in seed funding to provide AI-fueled customer service in the financial services industry. The startup says its AI product can help with complex, regulated workflows, such as onboarding new customers and unfreezing bank cards. Eloquent was cofounded by Tugce Bulut, who previously cofounded market research startup Streetbees. Bulut left the company two years ago. Last month it went into administration and laid off all staff.
Artificial intelligence
Startup companies
fromFuturism
1 week ago

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

Klarna's reliance on AI agents for customer service failed, prompting rehiring and revealing risks of automating complex human tasks amid rising consumer loan defaults.
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