UX designfromMedium1 week agoMaking medical appointments this month made me miss phone trees.Some healthcare providers install AI receptionists that prioritize labor-cost reduction over usability and patient experience, producing mismatches with real-world user needs.
HealthcarefromEntrepreneur2 months agoStop Losing Customers - 5 Friction Fixes That Boost Conversions | EntrepreneurSmall UX and communication fixes reduce patient drop-off in healthcare, increasing visit completion without full redesigns.