Mobile UXfromMedium4 days agoDaily UX Writing Challenge: Day 1Airline must promptly notify passengers of weather cancellations, automatically rebook them when possible, explain next steps, and offer accommodation, refunds, or luggage retrieval options.
NYC parentsfromwww.amny.com6 months agoMTA Audit: Emergency announcements need improvement warning passengers of self-evacuation risksMTA must improve communication to prevent subway riders from self-evacuating during delays, risking their safety.