#self-service-support

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#help-center-ux #customer-experience #support-redesign #ibm-cloud #basic-support #cloud-support-pricing
UX design
fromLogRocket Blog
1 week ago

5 support page redesigns that transformed help desk UX - LogRocket Blog

Intentional help-center redesigns create intuitive self-service experiences that boost satisfaction, reduce live support demand, and expose recurring issues for teams to resolve.
Tech industry
fromTheregister
1 week ago

IBM Cloud ends free human support, suggests AI instead

IBM Cloud's free Basic Support will become self-service in January 2026, removing technical case opening via portal/APIs and encouraging paid support upgrades.
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