#service-design

#service-design

Eight transport services have received a new design from Transport for London to mark its 25th anniversary, celebrating historical milestones like the launch of the Oyster card and the opening of the Elizabeth line.

In this section, we elaborate on the design of the OS2A framework. The OS2A framework addresses the complex nature of quality assessment in AIGC, striving for a balance between objective metrics and subjective user experiences.

A service blueprint template is a visual tool for mapping service processes, designed to improve operations and customer experience by breaking down and visualizing each step.