Mobile apps continue to set the standard for ease of use and satisfaction among telecom customers. While some providers are creating seamless, easy-to-navigate experiences for account management and billing, there remain clear opportunities for others to enhance website functionality and deliver a more consistent experience across all channels.
I had gone on the show hoping it would give me a leg up in my career. But I realized that if people had only heard of the show - not actually watched it - they were more likely to assume I was some narcissistic jerk.