"Customer service is a tough job, so, you know, maybe you're the problem. But it's also possible you were communicating with an AI agent. These are computer programs designed to autonomously execute tasks."
"Depending on how you design your agent and how much freedom you give it, one of these computer programs could create its own login on a web-hosting service, scour the Internet for examples of good marketing copy about croissants, generate a few fake photos of kids with too many fingers enjoying cupcakes."
"62 percent of respondents said their companies were at least experimenting with AI agents. Now many of those prospective agents are likely doomed to be faceless customer service reps or code monkeys."
"Journalist Evan Ratliff recently decided to put that idea to the test by launching a start-up staffed entirely by AI agents."
AI agents are computer programs capable of autonomously executing tasks, such as designing websites. A survey by McKinsey & Company revealed that 62% of companies are experimenting with AI agents. While many AI agents may serve as customer service representatives, the potential exists for them to replace various human roles. Journalist Evan Ratliff tested this concept by launching a start-up staffed entirely by AI agents, showcasing the capabilities and limitations of agentic AI in real-world applications.
Read at www.scientificamerican.com
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