"Pega Smart Investigate Agentic Automation promises banks faster and cheaper handling of payment exceptions. These are cases in which payment is not or cannot be made. The updated version primarily adds extra generative AI capabilities to the existing offering. This should lead to better automated handling of cases requiring investigation. Many banks still rely on manual processes to handle cases where payment has not been made. This is despite the growing complexity of the market."
"An important aspect of Pega Smart Investigate Agentic Automation is its support for MCP (Model Context Protocol). This allows Pega processes to engage third-party agents and vice versa. It enables existing environments and systems to be integrated. The solution combines non-deterministic, generative AI with deterministic, rule-based intelligence. This has been in the Pega platform that banks have been using for decades."
"According to Pega, Pega Smart Investigate Agentic Automation stands out by offering native support for the latest SWIFT ISO 20022 standards. In addition, this new version includes agentic AI in the solution. This builds on the addition of generative AI in previous versions of the software. The solution uses Pega's Agentic Process Fabric. It selects workflows and agents based on incoming requests."
Pega Smart Investigate Agentic Automation enhances automated handling of payment exceptions by adding generative and agentic AI capabilities to existing rule-based processes. The solution supports MCP (Model Context Protocol) to allow Pega processes and third-party agents to engage bi-directionally and integrate with existing systems. The platform combines non-deterministic generative models with deterministic rule-based intelligence and provides native support for SWIFT ISO 20022 messaging standards. Agent selection and workflow orchestration use Pega's Agentic Process Fabric. The update aims to accelerate case resolution, lower operational costs, and address rising exception volumes driven by regulatory changes, shifting trade flows, and tariff-driven payment spikes.
Read at Techzine Global
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