"The court said that even though holidaymakers had to accept they would not always get a lounger, the onus was on the tour operator, communicating with the hotel, to ensure there was a system in place to allow a reasonable relationship between the numbers of sun beds and holidaymakers."
"The man, who had paid more than 7,000 to take his wife and two children on the holiday, was given a partial refund by the hotel after he complained. But Hanover district court ruled last month that the family of four was entitled to the larger sum of 986.70, and held that the tour operator in Germany was responsible."
"Giving evidence in the case, the man told the court that neither the hotel nor the tour operator did anything to ensure that the resort's own rules on towel blocking were abided by. Despite his requests to staff, guests who did this were not confronted or advised against doing so, he said."
A German family paid over €7,000 for a holiday on the Greek island of Kos but were unable to secure sunloungers despite waking early each morning to search for them. Other guests had reserved loungers by placing towels, preventing the family from accessing seating. The hotel provided a partial refund after complaint, but Hanover district court ruled the family deserved €986.70 compensation. The court determined the tour operator bore responsibility for ensuring the resort enforced its own towel-blocking rules and maintained a reasonable ratio between sunbeds and guests. The judge emphasized that while holidaymakers must accept occasional lounger unavailability, tour operators must implement systems guaranteeing fair access to facilities.
#holiday-compensation #sunlounger-disputes #consumer-rights #tour-operator-liability #resort-management
Read at www.theguardian.com
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