As school holidays approach, UK businesses need to prepare for reduced telephone communications. Moneypenny aims to ensure businesses don't miss opportunities during holiday absences. A clear holiday policy should align with employee contracts, detailing holiday requests and approval processes. Out-of-office emails are crucial for setting expectations but must be crafted carefully to avoid confusion. The right approach includes providing absence dates and a backup contact while maintaining a professional tone to enhance customer experience during staff holidays.
Holiday cover is a business-critical task, yet it's often overlooked until the last minute. We want to help businesses plan ahead so their customers still receive a five-star experience while their teams enjoy a well-deserved break.
Make sure you have a clear holiday policy for all staff and that this matches employees' contracts. It should cover how to request holiday, the holiday approval process, any restrictions or holiday blackout periods, and emergency leave.
The out-of-office email sets expectations. Done wrong, it can confuse, frustrate or even go viral for the wrong reasons.
Dos for Out-of-Office replies include giving a backup contact who can help in your absence and keeping the tone professional to avoid generating disapproval.
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