Google has launched an AI search feature to help users with phone calls, particularly benefiting socially anxious Gen Zers. This feature helps users check pricing and availability for local businesses without having to make calls themselves. Users can input queries related to their needs, and an AI will handle the communication with businesses by making calls and providing responses through email or text. This development addresses the growing telephobia among younger generations who avoid phone interactions.
Google's new AI search feature allows users to check pricing and availability at local businesses by making phone calls on their behalf. This service aims to alleviate the burden of direct communication for users, particularly beneficial for socially anxious Gen Zers who often experience 'telephobia.' Users will input queries such as 'nail salons near me' and receive prompts to have AI check pricing, streamlining the process without needing to make calls themselves.
A Google spokesperson noted that the AI tool, designed for all users, might particularly assist Gen Z, who are less inclined to make phone calls. Research shows that one in four individuals aged 18-34 never answer phone calls, highlighting the prevalence of telephobia among this demographic. The AI tool addresses this issue by facilitating communication through automated inquiries.
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